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Customer service

+48 (89) 621-21-12 export@novum4kids.com
NOVUM Sp. z o.o.

ul. Gnieźnieńska 2A

12-100 Szczytno

Polska

Customer Service Office:
(Mon-Fri 8:00-16:00)

KRS: 0000900672

NIP: 7451796890

REGON: 280250174

Contact form

Formularz kontaktowy (English)

NOVUM team

Behind every NOVUM project is a team of passionate and experienced people. We are here to support you at every stage of your investment – from the first conversation and equipment selection to installation, servicing and after-sales advice.

Export department

Elwira Iwańska

Head of Export Department

Przemysław Konstanty 

Senior Sales Executive

Mateusz Szlachetka

Sales Executive

Anna Paszko

Junior Sales Executive

Frequently asked questions

1 Where can I find NOVUM product prices?

For detailed pricing information and an offer tailored to your market or project, please contact our export team at export@novum4kids.com. The final price may depend on the selected products, quantities, customisation options and delivery arrangements.

2 What is the standard production lead time?

The estimated production lead time is approximately six weeks. However, it may vary depending on the season, current order volume and any product modifications. Contact our export team for an up-to-date production schedule for your order.

3 Do NOVUM products comply with European safety standards?

Yes. NOVUM playground and outdoor fitness equipment is designed and manufactured in accordance with the applicable European standards, including EN 1176 for playground equipment and EN 16630 for outdoor fitness equipment. Relevant certificates are available upon request.

4 Where can I find technical documentation for NOVUM products?

Installation manuals, technical data sheets and technical drawings are available on our website on the individual product pages. If a document is unavailable, please contact our export team and we will provide it directly.

5 Can NOVUM equipment be customised for a specific project?

Yes. We can adapt selected colours, materials and product features or develop bespoke solutions for tenders and individual projects. All modifications require approval from our design and engineering teams and may affect the price and production lead time.

6 What warranty and after-sales support does NOVUM provide?

All NOVUM products are covered by a manufacturer’s warranty. We also provide access to replacement components, with spare parts available for at least 10 years. The applicable warranty period and detailed conditions are specified in the documentation accompanying each order.

7 How can I become a NOVUM distribution partner?

Complete the contact form or contact our export team directly. Tell us about your company, local market and relevant industry experience. We will review your enquiry and contact you to discuss potential cooperation and the support available to NOVUM distribution partners.